Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the provision of pressure washing and exterior cleaning services by Stardust Cleaning Services ("we", "us", "our", or "the Company") to you ("the Customer", "you", "your").

By requesting a quotation, booking our services, or allowing work to commence on your property, you agree to be bound by these Terms. Please read them carefully before engaging our services.

Stardust Cleaning Services is a trading name operated by Stephen Fudge. We are based in Nottingham and have been providing professional cleaning services since 2000.

2. Definitions

In these Terms:

• "Services" means the pressure washing, exterior cleaning, gutter cleaning, roof cleaning, and related services provided by us.
• "Property" means the premises where the Services are to be carried out.
• "Quotation" means the written estimate provided by us detailing the Services and associated costs.
• "Booking" means the confirmed appointment for Services to be carried out.
• "Working Days" means Monday to Saturday, excluding bank holidays.

3. Our Services

Stardust Cleaning Services provides professional exterior cleaning services including, but not limited to:

• Driveway cleaning (block paving, concrete, tarmac, resin)
• Patio cleaning (flagstones, slabs, natural stone, decking)
• Gutter cleaning and clearance
• Bungalow roof cleaning (soft wash treatment)
• Commercial pressure washing
• Fascia, soffit, and cladding cleaning
• Re-sanding of block paving

The specific Services to be provided will be detailed in your Quotation.

4. Quotations & Pricing

4.1 Quotation Validity

All Quotations are valid for 30 days from the date of issue unless otherwise stated. After this period, we reserve the right to requote based on current pricing.

4.2 Fixed Pricing

Our Quotations are fixed-price. The price quoted is the price you pay, provided:

• The scope of work remains as described in the Quotation
• Access conditions are as expected
• No additional work is requested
• The condition of the area has not materially changed since the Quotation was provided

4.3 Additional Work

If additional work is required or requested during the Service, we will provide a separate quote before commencing any extra work. Additional work will only proceed with your express agreement.

4.4 Price Increases

We reserve the right to increase our prices if:

• The actual area to be cleaned is significantly larger than quoted
• The condition is significantly worse than described or photographed
• Access difficulties require additional time or equipment
• Hazardous materials or conditions are discovered

Any price increase will be communicated and agreed with you before work continues.

5. Booking & Scheduling

5.1 Confirmation

A Booking is confirmed when:

• You have accepted our Quotation verbally or in writing
• A date and approximate time have been agreed
• You have confirmed acceptance of these Terms

5.2 Scheduling

We will provide an estimated arrival time or time window. While we make every effort to arrive as scheduled, times may vary due to:

• Traffic conditions
• Previous jobs taking longer than anticipated
• Weather conditions
• Equipment issues

We will notify you as soon as possible if we anticipate any significant delay.

5.3 Waiting Time

If we arrive at the agreed time and are unable to access the Property or commence work due to circumstances within your control, we reserve the right to charge a call-out fee of £50.

6. Cancellation Policy

6.1 Customer Cancellation

You may cancel or reschedule your Booking free of charge with at least 48 hours' notice before the scheduled appointment.

Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of £50 to cover lost booking time and expenses incurred.

6.2 Our Cancellation

We reserve the right to cancel or reschedule Bookings due to:

• Adverse weather conditions
• Staff illness or emergency
• Equipment failure
• Circumstances beyond our reasonable control

In such cases, we will offer an alternative date at the earliest opportunity at no additional cost.

6.3 Refunds

If you have made any advance payment and we cancel the Booking without offering a suitable alternative, you will receive a full refund within 14 days.

7. Payment Terms

7.1 Payment Due

Payment is due upon completion of the Services unless otherwise agreed in writing. We accept:

• Cash
• Debit or credit card
• Bank transfer (BACS)

7.2 Deposits

For larger jobs (over £500), we may require a deposit of up to 25% to secure your Booking. Deposits are non-refundable if you cancel with less than 48 hours' notice.

7.3 Commercial Clients

Commercial clients may be offered payment terms of 14 or 30 days from invoice date, subject to credit approval. Late payment will incur interest at 8% above the Bank of England base rate, plus compensation as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

7.4 Non-Payment

In the event of non-payment, we reserve the right to:

• Charge statutory interest on overdue amounts
• Engage debt collection services (costs to be borne by the Customer)
• Take legal action to recover outstanding debts
• Refuse future Services until the account is settled

8. Customer Responsibilities

To enable us to carry out the Services effectively, you agree to:

• Provide accurate information about the areas to be cleaned
• Supply photographs for quotation purposes when requested
• Inform us of any access restrictions, hazards, or special requirements
• Move vehicles from driveways before our arrival
• Remove or secure loose items, garden furniture, and fragile objects from the work area
• Ensure pets are kept safely away from the work area
• Inform us of any underground services, septic tanks, or drainage issues
• Ensure an outdoor water supply and power supply (if required) are available
• Notify neighbours if shared access or boundaries are involved

9. Access Requirements

9.1 Water Supply

We require access to an outdoor water supply (tap). If no outdoor tap is available, we may need to run a hose through the Property. Please ensure access is available.

9.2 Electricity

Some Services may require access to an electrical supply. We will advise you if this is needed at the quotation stage.

9.3 Site Access

You must ensure we have clear, safe access to all areas to be cleaned. If access is restricted or unsafe, we may be unable to complete the Services or may need to requote.

9.4 Parking

Our vehicles and equipment require adequate parking space near the Property. Please advise us of any parking restrictions or permit requirements.

10. Service Delivery

10.1 Working Hours

Our standard working hours are:

• Monday to Friday: 8:00am – 7:00pm
• Saturday: 9:00am – 5:00pm
• Sunday: 10:00am – 4:00pm

10.2 Duration

Estimated job durations are provided in good faith but may vary depending on the condition of the surfaces and other factors. We will always complete the work to the agreed standard.

10.3 Documentation

We photograph all work before and after completion. These photographs form part of our quality assurance process and may be used for our records and marketing (see Section 18).

10.4 Re-Sanding

For block paving cleaning, kiln-dried sand application is included as standard to refill joints. This helps stabilise the blocks and inhibit weed growth.

11. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of our Services:

• Please notify us within 24 hours of completion
• We will return to inspect and rectify any issues at no additional cost
• Rectification work will be carried out within 7 days of notification

This guarantee does not cover:

• Staining or discolouration that cannot be removed through pressure washing
• Pre-existing damage to surfaces
• Regrowth of moss, algae, or weeds after the Service (this is natural over time)
• Issues caused by subsequent actions or weather events

12. Liability & Insurance

12.1 Insurance

Stardust Cleaning Services maintains comprehensive public liability insurance of £5 million. Proof of insurance is available upon request.

12.2 Limitation of Liability

While we take every care to avoid damage, our liability is limited to:

• The cost of rectifying damage directly caused by our negligence
• A maximum of the total value of the Services provided

We are not liable for:

• Pre-existing damage or defects in surfaces
• Damage to surfaces already in poor or fragile condition
• Consequential losses, loss of earnings, or business interruption
• Damage caused by third parties or circumstances beyond our control

12.3 DBS Checked

Our operatives are DBS (Disclosure and Barring Service) checked for your peace of mind.

13. Property & Damage

13.1 Pre-Existing Damage

We will note any pre-existing damage before commencing work. Pressure washing may reveal underlying damage or defects that were previously hidden by dirt, moss, or algae. We are not responsible for such pre-existing conditions.

13.2 Surface Suitability

Some surfaces may not be suitable for pressure washing. We will advise you if we believe pressure washing may damage your surfaces and may recommend alternative cleaning methods.

13.3 Mortar & Pointing

Pressure washing may dislodge loose mortar or pointing that is already in poor condition. This is not damage caused by our Services but rather the exposure of existing deterioration.

13.4 Reporting Damage

Any damage claims must be reported to us in writing within 48 hours of the Service completion, with photographic evidence where possible. We will investigate all claims promptly and fairly.

14. Weather Conditions

Pressure washing is weather-dependent. We may need to reschedule in the following conditions:

• Heavy rain or thunderstorms
• Temperatures below 3°C (risk of ice formation)
• High winds (above 30mph)
• Snow or frost

Light rain typically does not affect our ability to work. If we need to reschedule due to weather, we will contact you to arrange an alternative date at no extra cost.

15. Health & Safety

We take health and safety seriously and comply with all relevant regulations. We ask that you:

• Keep children and pets away from the work area
• Do not enter the work area while cleaning is in progress
• Allow surfaces to dry before walking on them (typically 1-2 hours)
• Inform us of any known hazards on your Property

Our operatives have the right to refuse to undertake work that they consider unsafe.

16. Complaints Procedure

We are committed to providing excellent service. If you have a complaint:

1. Contact us directly – Call 0800 999 5767 or email sales@stardustcleaning.co.uk within 48 hours of the issue arising
2. Provide details – Explain the nature of your complaint and include photographs if relevant
3. Investigation – We will acknowledge your complaint within 24 hours and investigate promptly
4. Resolution – We aim to resolve all complaints within 7 days. If rectification work is required, we will arrange this at the earliest opportunity
5. Escalation – If you remain dissatisfied, you may escalate your complaint to Stephen Fudge (Owner) for final review

17. Data Protection

We collect and process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

Personal data collected may include:

• Name, address, and contact details
• Photographs of your Property (before and after)
• Payment information
• Communication records

We will not share your personal data with third parties except as necessary to provide our Services or as required by law.

18. Intellectual Property

18.1 Photographs & Images

Photographs taken of our work remain our property. By engaging our Services, you grant us permission to use before and after photographs for:

• Our website and social media
• Marketing materials
• Portfolio and case studies

Photographs will not include personally identifiable information such as house numbers or vehicle registration plates. If you do not wish your property to be photographed for marketing purposes, please inform us before work commences.

18.2 Reviews & Testimonials

We may ask for your feedback or review. Any reviews or testimonials you provide may be used in our marketing with your consent.

19. Amendments

We reserve the right to amend these Terms at any time. Changes will be posted on our website and will apply to all Bookings made after the date of publication.

For existing Bookings, the Terms in force at the time of Booking will apply.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Information

If you have any questions about these Terms, please contact us: