Privacy Policy

1. Introduction

Stardust Cleaning Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our pressure washing and exterior cleaning services.

This policy applies to all personal data we process, whether collected online through our website at stardustcleaning.co.uk, by telephone, email, or in person.

Please read this policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Stardust Cleaning Services is a professional pressure washing and exterior cleaning company based in Nottingham, established in 2000.

For the purposes of data protection law, we are the "data controller" of the personal information we hold about you. This means we are responsible for deciding how we hold and use your personal data.

Our contact details:

• Business Name: Stardust Cleaning Services
• Owner: Stephen Fudge
• Address: Chelsea House, Chelsea Street, New Basford, Nottingham, NG7 7HP
• Phone: 0800 999 5767
• Email: sales@stardustcleaning.co.uk
• ICO Registration: ZC167464

3. Data We Collect

We may collect and process the following types of personal data:

3.1 Identity Data

• First name and surname
• Title (Mr, Mrs, Ms, etc.)

3.2 Contact Data

• Home or business address
• Email address
• Telephone numbers (landline and mobile)

3.3 Property Data

• Property address (if different from contact address)
• Property type and characteristics
• Photographs of your property (before, during, and after our services)
• Access arrangements and special requirements

3.4 Transaction Data

• Details of services provided
• Payment amounts and dates
• Quotes provided
• Invoices issued

3.5 Technical Data

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone setting and location
• Pages visited on our website

3.6 Communication Data

• Records of correspondence (emails, messages, call notes)
• Feedback and reviews you provide
• Marketing preferences

Data Type	Examples	Why We Need It
Identity	Name, title	To identify you and address you correctly
Contact	Address, phone, email	To communicate with you and provide services
Property	Address, photos	To provide accurate quotes and carry out work
Transaction	Services, payments	To process payments and maintain records
Technical	IP, browser, device	To improve our website and security
Communication	Emails, reviews	To respond to you and improve services

4. How We Collect Your Data

We collect personal data through the following methods:

4.1 Direct Interactions

You may provide data directly when you:

• Fill in forms on our website (quote requests, contact forms)
• Contact us by phone, email, or social media
• Request a quotation for our services
• Book our services
• Provide feedback or leave a review
• Subscribe to our newsletter or marketing communications

4.2 Automated Technologies

When you visit our website, we may automatically collect Technical Data using cookies and similar technologies. For more information, see our Cookie Policy.

4.3 Third Parties

We may receive personal data from third parties, including:

• Analytics providers (such as Google Analytics)
• Advertising networks (such as Google Ads, Facebook)
• Review platforms (such as Google Reviews, Trustpilot)
• Referrals from existing customers

5. How We Use Your Data

We use your personal data for the following purposes:

5.1 To Provide Our Services

• Preparing and sending quotations
• Scheduling and carrying out cleaning work
• Communicating with you about appointments
• Processing payments and issuing invoices
• Providing after-service support

5.2 To Manage Our Business

• Maintaining business records
• Managing customer relationships
• Quality assurance and service improvement
• Handling complaints and resolving disputes

5.3 To Communicate With You

• Responding to enquiries and requests
• Sending appointment reminders
• Providing updates about our services
• Requesting feedback and reviews

5.4 For Marketing (With Your Consent)

• Sending promotional offers and newsletters
• Sharing information about new services
• Seasonal reminders (e.g., annual gutter cleaning)

5.5 To Improve Our Website and Services

• Analysing website usage and performance
• Understanding customer preferences
• Developing new services
• Testing and improving our systems

5.6 For Legal and Safety Purposes

• Complying with legal obligations
• Protecting our rights and property
• Preventing fraud and abuse
• Ensuring the safety of our staff and customers

6. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Legal Basis	When We Use It
Contract	Processing necessary to provide our services to you (e.g., quotes, appointments, payments)
Legitimate Interests	Processing necessary for our business interests (e.g., improving services, marketing to existing customers, quality assurance)
Consent	Where you have given clear consent (e.g., marketing communications, use of photos for promotion)
Legal Obligation	Processing required by law (e.g., tax records, health and safety)

7. Who We Share Your Data With

We may share your personal data with the following parties:

7.1 Service Providers

• Website hosting: To host and maintain our website
• Payment processors: To process card payments securely
• Email services: To send emails and communications
• Accounting software: To manage invoices and accounts
• CRM systems: To manage customer relationships

7.2 Analytics and Advertising

• Google Analytics: Website usage analysis
• Google Ads: Advertising and conversion tracking
• Facebook: Advertising and remarketing

7.3 Professional Advisers

• Accountants
• Legal advisers (if required)
• Insurance providers (for claims)

7.4 Legal Requirements

We may disclose your data if required by law, regulation, or legal process, or to protect our rights, property, or safety.

We will never sell your personal data to third parties.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are:

Data Type	Retention Period	Reason
Customer records	7 years after last service	Legal and tax requirements
Quotes (not accepted)	12 months	Follow-up and business records
Invoices and payments	7 years	HMRC requirements
Property photographs	5 years	Quality assurance, marketing (with consent)
Website analytics	26 months	Google Analytics default
Marketing contacts	Until consent withdrawn	Marketing purposes

After these periods, your data will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 18. We may need to verify your identity before processing your request. There is no fee for most requests, but we may charge a reasonable fee for repetitive or unfounded requests.

10. Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and deliver targeted advertising.

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and allow us to improve your experience.

For full details about the cookies we use and how to manage them, please see our Cookie Policy.

11. Marketing Communications

We may send you marketing communications about our services if:

• You have requested information from us or used our services, and have not opted out of receiving marketing; or
• You have provided your consent to receive marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at sales@stardustcleaning.co.uk
• Calling us on 0800 999 5767

Please note that opting out of marketing will not affect service-related communications (such as appointment confirmations or invoices).

12. Third-Party Links

Our website may contain links to third-party websites, such as:

• Google Reviews
• Trustpilot
• Social media platforms
• Payment providers

These websites have their own privacy policies, and we do not accept any responsibility for their content or practices. We encourage you to read the privacy policy of any website you visit.

13. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

• SSL encryption on our website (https://)
• Secure password-protected systems
• Limited access to personal data on a need-to-know basis
• Regular software updates and security patches
• Secure disposal of paper records
• Staff awareness of data protection responsibilities

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities of any breach as required by law.

14. International Data Transfers

Some of our service providers may transfer or store data outside the UK, particularly in the United States (e.g., Google, cloud services).

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Government
• Transfers to countries with adequate data protection laws
• Service providers certified under recognised frameworks

15. Children's Privacy

Our services are not directed at children under 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will delete it promptly.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For significant changes, we may notify you by email or through a notice on our website.

17. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us: