Our 11-step carpet cleaning programme:
Before your carpet is cleaned, please any remove breakables and items from tables and other furniture that will be moved by our crew. Remove all small items such as boxes, magazines, shoes, etc. in the areas to be cleaned. Also, arrange for pets and children to be away from the area where we are cleaning.
Step 1 – Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. Our service technician will inspect your particular areas of concern as well as noting carpet construction and soiling conditions, and ascertain just how your expectations can be realised. They will also advise you of any possible permanent staining.
Step 2 – Commercial pre-vacuum
Your carpet will be thoroughly vacuumed with a special Turbine Vacuum System to remove any bonded dry soil. Dry soil is removed by a thorough vacuuming. Removing dry soil is the most important step in cleaning
Step 3 – Furniture moving
Sofas, chairs and tables will be carefully moved. Larger pieces, wardrobes, bookcases and dressers are left in place under our regular pricing structure. Furniture will be protected with disposable blocks and tabs.
Step 4 – Pre-spray & pre-spot
Traffic areas and spots are pre-treated for more effective soil and spot removal.
Step 5 – Shampoo
Your carpet will be shampooed with a rotary cleaning machine, which will massage the pile as the shampoo, loosens the soil.
Step 6 – Rinse & extract
Once the soil has been loosened and suspended, our warm water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that the carpet is not overly wet. As we care about your carpets, we ensure that wool carpets are rinsed with warm or room temperature water. Every carpet that we clean is pH balanced so that there is no sticky residue left behind.
Step 7 – Post-spot treatment
If any spots are not removed during the cleaning process, speciality-spotting techniques are employed. There may be a charge for this service if there are a number of specific stains that require attention.
Note: Permanent stains will be identified by our technician and may not be removed.
Step 8 – Post grooming
The carpet pile is set in one direction for faster drying and visual appeal.
Step 9 – Post inspection
Please walk through your home or business to inspect our work. Let us know that you are pleased with the result by signing our service receipt. We will advise of any flaws, installation defects, or stains that may not have responded to our treatment or conditions of wear.
Step 10 – No-risk guarantee
Should there be a problem or an area that you are not satisfied with, we will re-clean the area at no extra charge.
Step 11 – Apply an anti-soil protection
Our service technician will apply an anti-soil protection to keep your carpets looking clean & fresh for longer and to assist in the safe removal of day-to-day soils.
Please keep in mind that this is our normal service. No matter how small or how large the job is, all clients receive this service package.
Natural and Synthetic Carpets
Domestic carpet cleaning may look straightforward, but there is actually a lot of science behind doing a great job and protecting your carpet. It’s our attention to detail that ensures you receive a super clean result, every time. We are experts at cleaning domestic carpets of any kind, including broadloom, woven, oriental, rugs and carpet tiles.
“I assumed that I would need to replace my lounge carpet which was heavily stained with soot after having a new wood burner fitted. Stardust managed to remove the soot and saved me the cost of replacing the carpet. Very professional would highly recommend“
– Annette Darby
Spot and Stain Removal
Avoid a claim on your insurance with our amazing ability to make carpet stains disappear like magic!
Odours are usually lodged way down in the carpet base, so a deep-clean is a good start to getting rid of the nasty niff.
Carpet and Fabric Protection
Protect the fibres of your carpet against those difficult to shift water and oil based spills.
Dust Mite Protection & Flea Removal
Dramatically reduce the allergens caused by Dust Mites or get rid of those pesky fleas.
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Book an appointment
Please pop your details into the form here, or if you’d prefer give us a call or drop us an email. We are more than happy to offer advice or come and do a site visit if you have a number of cleaning tasks that need to be completed. We look forward to hearing from you soon.